Billy Bicket

Break The Script: Envisioning a 12-star Customer Experience

By Billy Bicket / 4 minutes of reading

Photo: Campus Party, Valencia, Spain. A 5-day hackathon that brought together +2000 people at a museum smack in the middle …

By Billy Bicket / 1 minute of reading

You promised your boss that you were working on a new product/program/service, but are struggling with ________________. You know you …

By Billy Bicket / 3 minutes of reading

Sensemaking Circles Watching crisis after crisis unfold in the United States over the last months has brought to light the …